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Support

Ocarina Networks Support

Ocarina Networks is committed to providing our customers with world class technical support to ensure they can realize all the benefits of the Ocarina Networks solution. We are available 24 hours a day to work closely with our customers to find timely resolutions to their issues.

If you require assistance with product related technical issues, you may contact Ocarina Networks technical support via:

Phone:

866-99-OCAHELP (USA) (1-866-996-2243)

Phone:

+1 408-512-2966 (Europe & Asia)

Email:

support@ocarinanetworks.com

FTP:

ftp://support.ocarinanetworks.com
Internet Explorer (IE) Users: After clicking FTP link, Click on "File" then
"Login As" to enter your user login credentials.

Ocarina Networks technical support offerings include:

  • 24-hour Telephone Support
  • Unlimited Support Requests
  • Latest Product Documentation
  • Point and Patch Releases

When contacting support, please be prepared to provide your customer name, authorized contact information and system serial number.